Comtek Privacy Policy

Effective Date: 1 July 2025 Last Updated: 12 November 2025

At Comtek Services Pvt. Ltd., your privacy and the security of your data are paramount. This Privacy Policy describes how Comtek Services Pvt. Ltd. (referred to as “Comtek,” “we,” “us,” or “our”) collects, uses, processes, and discloses your information in connection with our software solutions, services, website, and communications.

1. Information We Collect

We collect information primarily to provide, maintain, and improve our services, and to communicate with our business contacts.

A. Information You Provide Directly

This includes data collected during account registration, service configuration, support inquiries, and billing:

Business Contact Information: Name, job title, company name, work email address, work phone number, and postal address.
Account Credentials: Passwords and security information used for authentication and account access.
Financial Data: Billing address, payment information, and transaction history related to your subscription (collected via a secure third-party payment processor).
Communication Data: Content of customer support inquiries, feedback, chat sessions, and email correspondence.

B. Information We Collect Automatically

When you or your authorized users access and use our solutions and website, we automatically collect:

Usage and Performance Data: Details about how you interact with our services, including features used, time spent, search queries, and service configuration.
Technical Data: Internet Protocol (IP) address, browser type, device identifiers, operating system, time zone setting, and log data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to ensure the functionality of our website, analyze trends, and administer the platform. Users can control the use of cookies at the individual browser level.

C. Client Data (Data Processed on Your Behalf)

As a technology service provider, we process data that you or your end-users submit to our platform (the “Client Data”).

Comtek Services Pvt. Ltd. acts as a Data Processor for this information.
The use of this data is governed strictly by the contractual agreement (Terms of Service, Data Processing Addendum, or equivalent) between Comtek Services Pvt. Ltd. and your organization.
As per our AI Policy, we do not use Client Data to train or improve any external or third-party Large Language Models (LLMs).

2. How We Use Your Information

We use the information we collect for the following business purposes and on the following legal bases:

Purpose	Legal Basis (e.g., GDPR)
Service Delivery and Management	Necessary for the performance of a contract (to provide our service)
Billing and Accounting	Necessary for compliance with a legal obligation
Security, Fraud Prevention, and Audits	Necessary for our legitimate interests (protecting our systems and clients)
Product Improvement and Development	Necessary for our legitimate interests (improving service reliability and features)
Direct Marketing and Communication	Based on your consent or our legitimate interest (to inform existing clients about service updates)
Customer Support and Issue Resolution	Necessary for the performance of a contract